Refund Policy

Nilux AI operates on a prepaid, pay-per-use billing model. You purchase balance credits which are consumed as you use the service. Credits are not a currency, do not accrue interest, and have no cash value outside of the Nilux AI platform.

You may request a refund of unused credits within 72 hours of purchase. After 72 hours, all purchased credits become non-refundable.

• Refund requests must be submitted within 72 hours of the original transaction.
• Only the unused portion of the purchased credits is eligible for refund. Credits already consumed through API usage are non-refundable.
• Refunds are issued to the original payment method only.

The following are not eligible for refunds:

• Credits consumed through normal service usage (model requests, tool executions, etc.)
• Purchases made more than 72 hours ago
• Transaction processing fees retained by the payment processor
• Taxes (VAT/sales tax) collected on behalf of tax authorities, which are handled by our payment processor (Paddle) according to their procedures

If the service experiences significant downtime (more than 24 consecutive hours of unavailability), affected users may request account credit for the disruption period. Service disruption claims are evaluated on a case-by-case basis and are provided as account credit, not cash refunds.

Purchased credits remain valid for 12 months from the date of purchase. After 12 months, unused credits expire and are removed from your account. We will send an email notification 30 days before expiration.

If you choose to delete your account, any remaining credit balance is forfeited. If Nilux AI terminates your account for reasons other than a violation of our Terms of Service, we will refund the unused credit balance to your original payment method.

To request a refund within the 72-hour window, contact us at [email protected] with:

• Your account email address
• Transaction date and amount
• Reason for the refund request

Approved refunds are processed within 14 business days. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement.

If you initiate a chargeback (payment dispute) with your bank instead of contacting us directly, your account will be suspended until the dispute is resolved. We encourage you to reach out to our support team first, as we are committed to resolving issues promptly.

You may stop using Nilux AI at any time. There are no subscription commitments, monthly fees, or cancellation penalties. Your remaining balance stays in your account until it expires (see Section 5) or your account is deleted (see Section 6).

We may update this Refund Policy from time to time. The updated version will be indicated by the “Effective Date” at the top of this page. Material changes will be communicated via email to registered users.

If you have questions about this Refund Policy:

• Email: [email protected]
• Telegram: @Nilline_Zhenya